RESERVATION, CONFIRMATION, PAYMENT & CANCELLATION POLICIES

Reservation

When quoting, customers can ask for reservations and we will verify again for available spaces before sending you the confirmation.

Payment

- 100% payment.

Payment methods

- Online payment by credit card.

Confirmation

To confirm the services, it is necessary to send:
- Passengers full name.
- Age.
- Nationality.
- Passengers passport number.
- Hotel of origin.
- Destination hotel.

Ferry

- You can carry a 23 kg suitcase and a carry-on backpack.
- If you bring extra luggage, it additional value will be charged and will be paid on the day of boarding.

Recommendation

Remember to update your watch and cell phone to Galapagos time (UTC -6).

Travel and accident insurance

It is the passenger's obligation to have travel insurance that covers their luggage and well-being. We are NOT responsible for losses or damages caused during the trip.

Cancelation Policies

Period before departure within which notice of cancellation is received by email.
36%: the confirmation deposit is not refundable.
50% is not refundable between 15 and 5 days before starting.
100% is not refundable between 4 days or less.
In a positive case of COVID, the same cancellation policies mentioned above will apply.

Change of Date or Route.

For the change of date or route you must do it at least 3 days in advance, after that period of time it will not be possible to make the change.

For groups larger than 8 people, the change of date, route or schedule must be done at least 10 days in advance, after that period of time it will not be possible to make the change. Refunds will not be made.

*Note:

-Ferry are subject to modification due to: availability, weather conditions or major forces that could affect passenger safety.
-For any physical demanded activity during the travel, it shall under passengers responsibility.
-The itineraries are subject to change without previous advice, due to weather conditions, Galapagos National Park authorizations, operational issues or passenger safety. -For any physical demanded activity during the tour, it shall under passengers responsibility.